Shipping

Our shipping rates are:

  • Auckland Region  - $10.00
  • Small item (under $50) within Auckland region - $5.00
  • North Island -  $15.00
  • South Island - $17.00
  • Small item (under $50) shipping North or South Island - $10.00

    Expected delivery timeframes:

    • North Island: 1 - 2 business days
    • South Island: 2 - 3 business days
    • Rural add extra 1 - 2 days
    • Hospital delivery - please add extra time - see more detail below.
    Please note: Due to the extra Covid demands on couriers please expect some delays. Timeframes can shift depending on weather events too.

     

    Cancer Care Boxes are usually delivered Monday through to Friday.

    For urgent or for Saturday delivery please contact us at shop@cancercarebox.co.nz 

    We pack and ship all orders the next business day, earlier if possible. If your gift needs to arrive urgently please contact us directly and we will do our best to help. 

    Please email us on shop@cancercarebox.co.nz straight after ordering if you require special delivery instructions.

     

    Hospital Delivery 

    If you would like a Cancer Care Box sent to a patient staying in hospital, please be sure to include:

    • Hospital name and address
    • Recipients full name
    • Ward and Room number

    Please also check the estimated delivery dates above to ensure the recipient will not have been discharged out of hospital before the Cancer Care Box is expected to arrive. 

    The courier can usually only deliver to the mail room and then it is up to the hospital staff to deliver to the patient's room. Also during these Covid times, everything takes a bit longer.

    Almost always this goes smoothly but we can't guarantee delivery or time-frames after the courier has dropped it off. Please feel free to email us with any extra information that will help make the delivery go smoothly, I will do my best to make sure it's gets there promptly.  

    If you are unsure if the recipient will still be in hospital at time of delivery we recommend you send to their home address instead.  

     

    Does the recipient need to sign for delivery?

    No. All courier deliveries will have an 'authority to leave' authorisation which we prefer as we don't want to disturb a patient. It is up to the discretion of the courier if they deem the property safe to leave the Cancer Care Box. If there is nowhere safe to leave the Cancer Care Box then a card will be left in the letterbox/front door to arrange re-delivery or delivered to the local collection depot for collection by the recipient. 

     

    Where we usually deliver to

    We deliver to all New Zealand residential (including rural) and business addresses that a courier can usually get to.

    At this time we are unable to deliver to PO Boxes, and cannot take responsibility for incorrect addresses which have been supplied, or non-delivery due to addresses without access (for example dogs on property or no access to apartment buildings), so please ensure addresses are entered correctly and able to be accessed by the courier.

    Health & Safety - Covid 19 

    We are a family run business who is acutely aware that patients may be immunocompromised and therefore we are very strict about cleanliness and hygiene practices. If someone within our household becomes unwell with Covid we will pause our shop until we are in the clear according to the MOH guidelines.

    While we always practise a high level of safety and hygiene, we wanted to let you know the extra safety and hygiene measures we will be undertaking to ensure we can provide you with the best and safest service possible, especially during the COVID-19 health crisis. 

    The following measures are in place:

    • Our family run business operates at home but in a seperate dedicated office. Rest assured we are all double vaccinated and those who are able to are boosted too
    • Hand sanitiser is used when entering the office and then every 30 mins, and prior to touching any products or boxes.
    • All deliveries are done so ensuring contractors / courier drivers do not come within a 2 metre distance of staff or our office space.
    • Our courier partners have already put into practise their own systems to deliver your package safely.
    • If someone within our household becomes unwell with Covid we will pause this shop until everyone is completely well again. 
    Being a long-time patient, I am extra cautious on all hygiene practises and so very acutely aware who these gifts are being sent to. I will do my best to keep everyone safe.